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Family-owned since 2013

One lot, one rule, thirteen years

Fix it right, price it fair, and shake on it. That's how we started, and it's still the whole business.

How it began

A service manager, his brother, and a small lot on Monroe.

In 2013, a former dealership service manager and his brother — the numbers guy — opened a single used-car lot in Grand Rapids. They didn't have the biggest inventory or the flashiest sign. What they had was a rule the big lots kept breaking: tell people the truth about the car, fix what needs fixing, and put one fair price on the windshield.

Word got around. A documented inspection on every car. No haggle, no add-ons at signing. Thirteen years later we've sold to thousands of neighbors across Michigan and the Midwest — and the rule hasn't changed.

Browse our inventory
Est. 2013
By the numbers

Built on repeat customers

13

Years family-owned & operated

150

Point inspection on every vehicle

4.9★

1,800+ reviews from real buyers

48

States we deliver to

The promise

The 150-point inspection.

Before any car earns the Pinnacle name it goes on the lift for a documented 150-point inspection — brakes, tires, fluids, electronics, frame, and history. Anything that needs attention gets fixed. You get the completed checklist with the keys, every time.

  • ✓ Mechanical & drivetrain
  • ✓ Brakes, tires & suspension
  • ✓ Electronics & safety systems
  • ✓ Fluids & filters
  • ✓ Frame & structural check
  • ✓ Title & history verification
The people

Who you'll deal with

RH

Ray Hartley

Co-founder · Former dealership service manager. Runs reconditioning and the 150-point standard.

DH

Dean Hartley

Co-founder · Finance & pricing. The reason there's one honest number on every windshield.

PM

Our team

A small crew of specialists — no commissioned floor-chasers. Ask for anyone by name.

Come say hi

1420 Monroe Ave NW, Grand Rapids. Mon–Sat, 9–7.

Visit us